With thirty years experience in healthcare, my career began as an Assistant Activity Director in a nursing home before spending 25 years in healthcare regulation. As the Complaint and Abuse Coordinator with a healthcare regulatory agency for over 20 years, I have had the unique opportunity to listen, advise, recommend, mediate, advocate, and resolve issues related to concerns of residents/patients, health care facilities and/or family members. Between 2004 and 2014, I participated in over 200 Informal Dispute Resolution (IDR) hearings between healthcare facilities and the regulatory agency. As a result, I comprehend the complexities of employee conflicts, discharge planning challenges and the care planning process with healthcare facilities. I retired from the Senior and Long Term Care Division in the Home and Community Based Waiver program May 2017 and am working full time as a mediator.
Additionally, continuously since 1990 I have been a renter and/or a landlord. As a member of the Montana Landlords Association, I have provided training and education to association members regarding the differences between mediation and small claims court.
Conflict areas I-Mediate : Employee disputes; discharge notice conflicts; delinquent payment issues; Facility Admission Contract/ Agreement issues; conflicts between residents, family members and facilities and landlord/tenant disputes.
Training available: landlord and tenant conflicts, Solving communication barriers during care plan meetings, disability etiquette, resource development, understanding the differences in State of Montana and Federal laws and rules for healthcare facilities.
As of June 2017 the following training/presentations are available:
A one hour course called "Solving Life's Problems Of Aging With Mediation"
A two hour course Mediation: An Effective Solution to a Chronic Problem, which focuses on staff retention and the prevention of discharge notices in nursing facilities and assisted living facilities.
A five hour course for Ombudsman called "Eldercare and Healthcare Mediation"
A six hour course for mediators and interested community members called "Eldercare and Healthcare Mediation"
I will be attending the 2017 Governors Conference on Aging in Kalispell this September. Hope to see you at the trade show! I look forward to working with people who want to create solutions where impasse currently exists.