Past President of Montana Mediation Association.
With thirty years experience in healthcare, my career began as an Assistant Activity Director in a nursing home before spending 25 years in healthcare regulation. As the Complaint and Abuse Coordinator with a healthcare regulatory agency for over 20 years, I have had the unique opportunity to listen, advise, recommend, mediate, advocate, and resolve issues related to concerns of residents/patients, health care facilities and/or family members. Between 2004 and 2014, I participated in over 200 Informal Dispute Resolution (IDR) hearings between healthcare facilities and the regulatory agency. As a result, I comprehend the complexities of employee conflicts, discharge planning challenges and the care planning process with healthcare facilities. I retired from the Senior and Long-Term Care Division in the Home and Community Based Waiver program May 2017. From 2018-2020 I was the Abuse in Late Life Advocate at The Friendship Center which is a domestic violence shelter in Helena, Montana. Currently, I am an AARP Montana Caregiver Consultant.
Additionally, since 1990 I have been a renter and/or a landlord. I have provided training and education to many groups and associations regarding the differences between mediation and small claims court.
Areas of conflict that I-Mediate & More will resolve: Employee disputes; long term care facility discharge notice conflicts; delinquent payment issues; Facility Admission Contract/ Agreement issues; conflicts between residents, family members and facilities and landlord/tenant disputes.
Providing Education, Advocacy and Mediation for all aspects of the aging community.
In-person or Zoom video conference training available: landlord and tenant conflicts, Solving communication barriers during care plan meetings, disability etiquette, resource development, understanding the differences in State of Montana and Federal laws and rules for healthcare facilities.
A one-hour course called "Solving Life's Problems Of Aging With Mediation"
A two-hour course Mediation: An Effective Solution to a Chronic Problem, which focuses on staff retention and the prevention of discharge notices in nursing facilities and assisted living facilities.
A five-hour course for Ombudsman called "Eldercare and Healthcare Mediation"
A six-hour course for mediators and interested community members called "Eldercare and Healthcare Mediation"
A one-hour course called Preventing Evictions and Discharges
A on- hour course called Caregivers Stand Up
A one-hour course called Caregiver Resolutions
A two-hour course called Celebrating Caregivers appropriate for Caregiver Appreciation events.
A one-hour course called "See ME, Keeping the Senior at the Center of the Mediation"
During 2023, a book will be completed and available for purchase. It will be used as a training tool for all of the elder trainings provided by I-Mediate & More.